Aspire Global International LTD. is a company registered in Malta for the purposes of operating online games and mobile application games with registration number C42296 and registered office at 135 High Street Sliema Malta. Aspire Global International LTD. is licensed and regulated by the Malta Gaming Authority under the license no. MGA/CL1/408/2007 issued on the 17 August 2009, MGA/CL1/876/2013 issued on the 19 September 2013, MGA/CL1/1000/2014 issued on the 20th of August 2014, MGA/CL1/1142/2015 issued on the 28th January 2016, MGA/CL1/1174/2016 issued on the 26th May 2016, MGA/CL1/1226/2016 issued on the 25th November 2016. Aspire Global International LTD.. provides online and mobile gaming services to You (the "Aspire Global International LTD. Services") subject to the following terms and conditions contained within this end user license agreement (the "Agreement") which should be read carefully by You in its entirety prior to Your use of the Aspire Global International LTD. Services or products. Please note that the Agreement constitutes a legally binding agreement between You and Aspire Global International LTD.. By registering with Aspire Global International LTD. and/or by using Aspire Global International LTD.'s Services, You agree to be bound by this Agreement in its entirety and without reservation. If You do not agree to any of the provisions of this Agreement You should immediately stop using the Aspire Global International LTD. Services and remove the RVG Games from your computer and mobile device.
If You play in the United Kingdom, the contracting entity with respect to the Agreement is Aspire Global International LTD. and the terms under the heading ‘If you are resident in the United Kingdom) below (the “UK Terms”) shall apply to You in addition to the rest of these Terms of Service. If there is any contradiction between the UK Terms and the other Tterms of Service, the UK Terms shall apply to the extent of that contradiction;
Aspire Global International LTD. is a company registered in Malta for the purposes of operating online games and mobile application games with registration number C48328 and registered office at 135 High Street Sliema Malta and is licensed and regulated for by the UK Gambling Commission under the provisions of the UK Gambling Act 2005 with licence number 000-039483-R-319409-001 ; and
If you have opened an account with Aspire Global International LTD. before September 1, 2014 , the Agreement is hereby assigned and transferred from Aspire Global International LTD. to Aspire Global International LTD.
In this Agreement unless the context clearly indicates otherwise:
|Free Practice Play||shall mean a play mode allowing a Player Account holder to play the RVG Games using the Aspire Global International LTD. Services for practice purposes. Playing in practice mode involves no betting of actual funds and entails no ability to win or lose any such funds, but is however subject to the same Player rules as Real Money Play;|
|RVG Game(s)||shall mean Free Practice Play and/or Real Money Play game(s) which can be played by Players holding a valid Player Account via our Website(s);|
|Game Procedures||shall mean any procedures or conditions issued by Aspire Global International LTD. in addition to this Agreement which apply only to a particular Free Practice Play and/or Real Money Play RVG Game;|
|Games Rules||shall mean the rules governing all Free Practice Play and Real Money Play games using the Aspire Global International LTD. Services including all relevant sections of this Agreement and as shown on the Game Procedures of each relevant RVG Game;|
|Interactive System||shall mean the software used by the Aspire Global International LTD. Services to activate and govern the outcome of Free Practice Play and Real Money Play games offered by the Aspire Global International LTD. Services;|
|Mobile Application(s)||shall mean any mobile application owned, operated, affiliated or hosted by Aspire Global International LTD. Ltd. and any program or data file or any other content derived there from, that is required to be accessed or otherwise utilized by You enabling You to participate in the RVG Games for Free Practice Play and Real Money Play;|
|Aspire Global International LTD. Services||shall mean Aspire Global International LTD..'s internet gaming system on the Website(s) and/or on Mobile Application(s), including related services and gaming activities, all as offered and listed on various Website(s) and/or on Mobile Application(s);|
|Play||shall mean any real money purchase of one of our RVG Games for the purpose of betting online;|
|Player||shall mean any person over the age of eighteen holding a valid Player Account with Aspire Global International LTD. for the purpose of betting online;|
|Player Account||shall mean a personal account opened by an individual, solely for such individual, and maintained with Us to enable that person to play RVG Games using the Aspire Global International LTD. Services both for Practice Play Games and Real Money Games;|
|Real Money Play||consists of a play mode allowing a Player Account holder to play the RVG Games using the Aspire Global International LTD. Services which involves the betting of actual funds and the possibility of winning and losing such funds;|
|RVG||shall mean any individual offer to place a bet using the Aspire Global International LTD. Services by purchasing a random value generated representation;|
|RVG Game(s)||shall mean Free Practice Play and/or Real Money Play game(s) which can be played by Players holding a valid Player Account via the Aspire Global International LTD. Services;|
|Us, We or Our||shall refer to Aspire Global International LTD., NeoPoint Technologies, and/or any subsidiaries, affiliates, directors, officers, employees of Aspire Global International LTD..|
|Aspire Global International LTD. Partners||Shall refer to any affiliates, agents, contractors and/or business partners of Aspire Global International LTD., including White Label Partners;|
|User Name and Password||shall mean the Username and Password which you choose when You register to use the Aspire Global International LTD. Services which is personal and may only be used by you for Free Practice Play Games and Real Money Play Games;|
|Website||shall mean any website owned, operated, affiliated or hosted by Aspire Global International LTD. Ltd. and any program or data file or any other content derived there from, that is required to be accessed or otherwise utilized by you enabling you to participate in the RVG Games for Free Practice Play and Real Money Play;|
|White Label Partner||shall mean an entity which is an owner of an Internet site and/or mobile device company which provides certain functions, such as marketing and promotion, in connection with the Aspire Global International LTD. Services.|
|You, Your or User||shall refer to the user of the Aspire Global International LTD. Services for Free Practice Play and/or Real Money Play games.|
|2.1||The availability of the Aspire Global International LTD. Services does not construe an offer or invitation by Us to use the Aspire Global International LTD. Services if you reside in a country or region in which such use is currently forbidden by law, or within any jurisdiction where Aspire Global International LTD., in its sole discretion, elects not to offer the Aspire Global International LTD. Services.|
|2.2||You accept sole responsibility for determining whether Your use of the Aspire Global International LTD. Services is legal in the country/region where You live and/or in any country/region where You log on to use the Aspire Global International LTD. Services. Aspire Global International LTD. shall not be responsible for any illegal or unauthorized use of the Aspire Global International LTD. Services by You as We are unable to verify the legality of use in each jurisdiction and it is Your sole responsibility to verify the legality of using the Aspire Global International LTD. Services prior to logging on to the Aspire Global International LTD. Services. Please consult legal counsel in the applicable jurisdiction if You have any doubts about the legality of Your use of the Aspire Global International LTD. Services under the laws of any jurisdiction that applies to You.|
|2.3||By law, You may only use the Services if you are eighteen (18) years old, or of legal age as determined by the laws of the country where you live which shall only be valid if the age of majority in your jurisdiction is eighteen (18) years or higher ("Legally of Age"). We reserves the right to withhold any funds in Your account until your age is verified. If You are not Legally of Age and You use the Services for Real Money Play whilst you are in the UK, You are committing a criminal offense.|
|2.4||We reserve the right at any time to request from You evidence of age in order to ensure that minors are not using the Aspire Global International LTD. Services. We further reserve the right to suspend or cancel Your Player Account and exclude You, temporarily or permanently, from using the Aspire Global International LTD. Services if satisfactory proof of age is not provided or if We suspect that you are underage and such satisfactory proof is not provided by You within five (5) days of our requesting such proof, Your Player Account shall be closed and You shall forfeit all funds in Your Player Account, such decision shall be final, binding and not subject to appeal. We further reserve the right to reguse and/or limit bets and/or wagers. If You are resident in the UK, please see the UK Terms for information on how We handle Your Player Account whilst We are verifying Your age.|
|2.5||During their engagement period and for a period of 24 months thereafter, no officer, director, employee, consultant or agent of Aspire Global International LTD. or any of its affiliated companies or its suppliers, vendors or White Label Partners is permitted to use the Aspire Global International LTD. Services directly or indirectly, nor is any supplier or vendor. This restriction also applies to relatives of such persons and for this purpose "relative" includes, but is not limited to, any of a spouse, partner, parent, child or sibling.|
|3.1||For the avoidance of any doubt, Aspire Global International LTD. is the owner or licensee of the copyright, trademarks and other intellectual property rights and/or the Interactive System and the RVG Games offered via the Aspire Global International LTD. Services. Players and prospective Players acquire no rights therein by using the Aspire Global International LTD. Services. In addition, other content related to the Aspire Global International LTD. Services, including, but not limited to, the software, images, pictures, graphics, photographs, animations, videos, music, audio and text (the "Site and Mobile Content") belong to Aspire Global International LTD. or one of its companies and/or its licensors and is protected by copyright and/or other intellectual property, or other rights. Players and prospective Players acknowledge and agree that they are only permitted to use the Aspire Global International LTD. Services as expressly set out in this Agreement and such Players and prospective Players obtain no rights in the Site and Mobile Content, or any part thereof. Under no circumstances may You use the Site and Mobile Content without Aspire Global International LTD.'s prior written consent.|
|3.2||All content and use of the Aspire Global International LTD. Services is for personal, non-commercial use only. All other use is strictly prohibited and You will be solely liable for any damages, costs or expenses arising out of or in connection with the commission of any prohibited activities.|
In order to login and play RVG Games via the Aspire Global International LTD. Services, whether for Free Practice Play or for Real Money Play, you will have to open a Player Account which will constitute Your Aspire Global International LTD. identification thereafter for as long as You use the Aspire Global International LTD. Services.
|4.1||By personally opening a Player Account You hereby confirm and acknowledge that:|
|4.2||You are responsible for maintaining the confidentiality of Your Player Account including Your Username and Password and for restricting access to Your computer, and You agree to accept responsibility for all activities that occur under Your Player Account. You must keep Your Username and Password confidential and You should not disclose them to any other individual. In order to keep Your Password and Username confidential, You should follow these security tips:
|4.3||You shall be solely responsible for all transactions conducted in relation to your Player Account using your Username and Password. Every person who identifies himself/herself by entering Your correct Username and Password is assumed by Us to be You and all transactions where the Username and Password have been entered correctly will be regarded as valid and authorized by You.|
|4.4||Aspire Global International LTD. retains full authority over the issuing, maintenance, and closing of Player Accounts at Aspire Global International LTD.. However contractual obligations already made will be honored. The decision of the Aspire Global International LTD. management as regards any aspect of a User's Player Account and use of the Aspire Global International LTD. Services is final, binding and subject to the UK Terms shall not be open to review or appeal.|
|4.5||If You have not logged in to Your Player Account for twelve (12) months then your Player Account will be considered a "dormant account" and We will charge a £5 monthly fee for the account balance as a maintenance fee. The first fee will be charged at the end of the twelfth month after the last login was recorded. The fee shall not be charged if there are no funds in the account.|
|4.6||You hereby acknowledge and agree that betting might result in losing monies and that all losses incurred by You as a result of betting via the Aspire Global International LTD. Services will be Your sole responsibility. If You are a non UK resident and your Player Account remains dormant for more than thirty (30) months, We will remit Your Player Account balance (if any) to You, after deducting the necessary fees. If Your current location is unknown, the remaining funds (if any) shall be transferred to the Malta Gaming Authority (MGA). UK players accounts will be retourned to the customer.|
|4.7||It is your responsibility to make sure that you read and understand all the rules and procedures of the RVG Games on the Website(s) prior to playing Real Money Play games.|
|4.8||It is prohibited for you to transfer, sell and/or acquire player accounts to and from other players, and it is further prohibited to transfer funds amount player accounts.|
|4.9||You may close Your account at any time and We will return to You any and all funds from Your Player Account subject to the deduction of relevant withdrawal charges. To close Your Player Account You should contact customer support in written form. The effective closure of the Account will correspond to the termination of the T&C. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction the Player shall indicate it. The method of repayment will be at our absolute discretion All Retention procedures need to be reviewed and considered. Any depositing player who asks to close his account will be subjected to retention attempts. Retention procedure include contacting You through different channels for clarifying the reason for the request and specific treatment in order to solve possible problems to improve the customer satisfaction.|
|4.10||You may at your discretion choose to exclude yourself from using the Aspire Global International LTD. for a definite or an indefinite period. In order to block your access to the Aspire Global International LTD. Services you may send an email to care@Lanadas.com; or unless you are resident in the UK, you may use the cooling off period function where you can suspend your account. IF YOU ARE A UK PLAYER, THE BELOW SELF _EXCLUSION TERMS, UNDER THE HEADING "IF YOU ARE RESIDENT IN THE UNITED KINGDOM", WILL APPLY. For further information please see our Responsible Gaming Policy.|
|4.11||You may also choose to impose a ceiling on the maximum losses, maximum wagers and/or maximum time per session|
The Aspire Global International LTD. Interactive System is a secured environment which only allows a Player to access the Aspire Global International LTD. Services if such Player has passed through our secured networks which use state of the art encryption for Username and Password data. You will not be able to access the Aspire Global International LTD. Services without passing through our customer security login process, and any Player who bypasses our Interactive System shall be prosecuted to the full extent of the law.
|6.1||You hereby confirm and acknowledge that:|
|6.2||If any suspicious, improper, fraudulent, or unlawful activities are attempted and/or performed through the use of the Aspire Global International LTD. Services We will be entitled to terminate and/or block your Player Account and seize all funds available through that account. We also reserve the right to disclose any and all details of your Player Account to the relevant authorities.|
|6.3||Artificial Intelligence - Robots: You are not allowed to use any software program which, in our opinion, is endowed with artificial intelligence ("AI Software") in connection with your use of the Services. We constantly review the use of the Services in order to detect the use of AI Software and in the event that we deem it has been used we reserve the right to take any action we see fit, including immediately blocking access to the Services to the offending user, terminating such user's account and seizing all monies held in such account.|
|6.4||Should You suspect that any player using the Services is colluding with another player or cheating, please let the Company know via email to care@Lanadas.com;|
|7.1||For the avoidance of doubt it is hereby declared that when referring to currency in this Agreement the currency stated shall either be Euro and/or any other currency accepted by Us and in accordance with the Player's choice of currency in his/her Players Account.|
|7.2||A Player holding a valid Player Account may cash out their winnings according to the cashout limits described in the cashout policy|
|7.3||You understand that all financial account transactions will be handled by Us, or third party electronic payment processors and/or financial institutions on Our behalf and checks on financial account transactions shall be done to prevent money laundering. To the extent that they do not conflict with the terms of this Agreement, You agree to be bound by the terms and conditions of such third party electronic payment processors and/or financial institutions. We reserve the right to run credit checks with third parties using the information submitted to Us by You through the opening of the Player Account or by any other means.|
|7.4||We reserve the right to refuse accepting and paying through any means of payment, such as certain credit cards, personal checks, electronic wallets and any other types of payment methods. We reserve the right to credit You back using the same method as You have previously deposited with, for as long as the method so used allows.|
|7.5||You understand that by accepting a bonus payment offered by Us to You, You are bound by the rules and regulations of Our Bonus Policy.|
|7.6||We may, at any time, set off any positive balances in Your Player Account against any amount owed by You to Us. By way of example, in the event that following the settlement of a bet in Your Player Account a resettlement is required, Aspire Global International LTD. shall be entitled to deduct from Your Player Account any required amount of money.|
|7.7||All payments into Your Player Account must be from a single payment source, such as a credit card, debit card or charge card, on which You are the named account holder.|
|7.8||You hereby agree that in the event of your winning a jackpot of £10.000 or more in relation to any of the RVG Games (the "Winnings") you will grant to Aspire Global International LTD. an irrevocable, exclusive and perpetual worldwide right and license, to use your name, photograph and likeness in any media, in connection with the marketing and promotion of Aspire Global International LTD. and the Website and you will fully cooperate with Aspire Global International LTD.'s representatives in such regard|
|7.9||General Conditions of Use E-voucher applying to Epro solution (v2.2)
|8.1||No refund can be completed for funds subject to wagering requirements or restrictions.|
|8.2||A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) days if a Player alleges that another individual (or a minor) has accessed his/her Player Account.|
|8.3||We reserve the right to withhold any refund or reverse transaction until the identity of the Player Account User is adequately established to our satisfaction, in order to ensure that any payment made to Us will be honored after a refund has been made. You agree to provide, in case We demand, a notarized identification, or any other certified identification in accordance with the applicable laws of Your jurisdiction. If such notarized or certified identification is not provided within five (5) days of our request, then such refund or reverse transaction shall not be effected, Your Player Account shall be closed and You shall forfeit all funds in Your Player Account, such decision shall be final, binding and (subject to the UK Terms) not subject to appeal.|
|9.1||If You have a complaint, You can check the below link where you will find all the ways you can contact us on: https://lanadas.com/pages/contactus.php|
|9.2||We will use best efforts to resolve a reported matter promptly. Complaints will be escalated internally according to the urgency and nature of the complaint, and once a solution has been identified it will be made known to You immediately.|
|9.3||If You have a query with regard to any transaction, You may also contact Us with details of the query. We will review any queried or disputed transactions. Our judgment is final subject to the UK Terms).|
|9.4||If for some reason You are not satisfied with the resolution of Your complaint by Us, You can complain to the Malta Gaming Authority:|
Address: Suite 1, Level 3, TG Complex, Brewery Street, Mriehel, Birkirkara BKR 3000, Malta
Telephone Number: +356 21316590/1/3/4
|9.5||If You are resident in the UK, please see the UK Terms for more information on how You can make a complaint.|
THE RVG GAME, INTERACTIVE SYSTEM, AND THE SITE AND MOBILE CONTENT ARE PROVIDED "AS IS". WE MAKE NO WARRANTY OR REPRESENTATION, WHETHER EXPRESS OR IMPLIED (WHETHER BY LAW, STATUTE, OR OTHERWISE), INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, COMPLETENESS OR ACCURACY OF THE RVG GAME, INTERACTIVE SYSTEM, OR THE SITE AND MOBILE CONTENT, OR INFRINGEMENT OF APPLICABLE LAWS AND REGULATION.
WE MAKE NO WARRANTY THAT THE RVG GAME, INTERACTIVE SYSTEM, AND THE SITE AND MOBILE CONTENT WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SOFTWARE OR THE SERVER, OR THE MOBILE DEVICE, THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR BUGS OR REPRESENTS THE FULL FUNCTIONALITY, ACCURACY, RELIABILITY OF THE MATERIALS OR AS TO RESULTS OR THE ACCURACY OF ANY INFORMATION OBTAINED BY YOU THROUGH THE Aspire Global International LTD. SERVICES.
IN THE EVENT OF SYSTEMS OR COMMUNICATIONS ERRORS, BUGS OR VIRUSES RELATING TO ACCOUNT SETTLEMENT OR OTHER ELEMENTS OF THE Aspire Global International LTD. SERVICES OR RESULTING IN LOSS OF DATA BY YOU OR ANY OTHER DAMAGE TO YOUR COMPUTER EQUIPMENT OR SOFTWARE, OR MOBILE DEVICE, WE SHALL IN NO WAY BE LIABLE TO YOU AND WE RESERVE THE RIGHT TO VOID ALL RVG GAMES IN QUESTION AND TAKE ANY OTHER ACTION TO CORRECT SUCH ERRORS SAVE THAT WE ARE NOT REQUIRED TO PROVIDE ANY BACK UP NETWORK AND/OR SYSTEMS OR SIMILAR SERVICES.
WE SHALL NOT BE LIABLE FOR ANY ACTS OR OMISSIONS MADE BY YOUR INTERNET SERVICE PROVIDER, OR MOBILE DEVICE COMPANY, OR OTHER THIRD PARTY WITH WHOM YOU HAVE CONTRACTED TO GAIN ACCESS TO THE SERVER THAT HOSTS THE Aspire Global International LTD. SERVICES.
|11.1||Your decision to use the Aspire Global International LTD. Services is made at your own discretion and risk.|
|11.2||We shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with Your use of the Aspire Global International LTD. Services whether direct or indirect, including, without limitation, damage for loss of business, loss of profits, business interruption, loss of business information, or any other pecuniary or consequential loss (even where We have been notified by you of the possibility of such loss or damage).|
|11.3||We shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with Your use, of any link used in connection with the Aspire Global International LTD. Services. We are not responsible for the content of any linked sites.|
|11.4||You confirm that We shall not be liable to you or any third party for any modification to, suspension of or discontinuance of the Aspire Global International LTD. Services.|
|11.5||You agree that, in the event that the Interactive System or the Aspire Global International LTD. Services fail to operate correctly as a result of, but not limited to, any delay or interruption in operation or transmission, any loss or corruption of data or communication or lines failure, any person's misuse of the Aspire Global International LTD. Services or their contents or any error or omission in content or any other factors beyond Our control:|
a. Aspire Global International LTD. will not be responsible for any loss, including loss of winnings, that may result; and
b. if any such errors result in an increase in winnings owed or paid to You, You shall not be entitled to the winnings falling within such increase. You shall immediately inform Aspire Global International LTD. of the error and shall repay any winnings credited to Your Player Account in error to Aspire Global International LTD. (as directed by Aspire Global International LTD.) or Aspire Global International LTD. may, at its discretion, deduct an amount equal to those winnings from Your Player Account or set off such amount against any money owed to You by Aspire Global International LTD..
|12.1||In the event of a game malfunction all wagers are void.|
|12.2||In the event a game is started but miscarries because of a failure of the system, Aspire Global International LTD. shall refund the amount wagered in the game to You by crediting it to the Your Player Account or, if the account no longer exists, by paying it to You in an approved manner; and if You have an accrued credit at the time the game miscarried, credit to Your Player Account the monetary value of the credit or, if the account no longer exists, pay it to You in an approved manner.|
|12.3||If Aspire Global International LTD. mistakenly credits You with winnings that do not belong to You, whether due to a technical or human error or error in the published pay tables or gaming software, or otherwise, the amount will remain property of Aspire Global International LTD. and the amount will be transferred from Your Player Account. If prior to Aspire Global International LTD. becoming aware of the error You have withdrawn funds that do not belong to You, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by You to Aspire Global International LTD.. In the event of an incorrect crediting, You are obliged to notify Aspire Global International LTD. immediately by email.|
|13.1||You agree to fully indemnify, defend and hold Us, and Our officers, directors, employees, agents, contractors and suppliers, harmless, from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of any breach of this Agreement by You, and any other liabilities arising out of Your use of the Aspire Global International LTD. Services or use by any other person accessing the Aspire Global International LTD. Services using Your User identification, whether such use is with or without Your knowledge and/or express authorization.|
|13.2||In addition to any other remedy available, if you breach any of these terms and conditions of this Agreement or Aspire Global International LTD. has reasonable grounds for suspecting that You have breached the terms and conditions of this Agreement, in addition to any other remedies available to Aspire Global International LTD., Your winnings may be forfeited at the discretion of Aspire Global International LTD. and Aspire Global International LTD. may retain any positive balance then existing in Your Player Account on account of any damages or other amounts owed by You to Aspire Global International LTD. pending investigation and/or the conclusion of any legal proceedings. Failure to comply with this Agreement may also result in disqualification, Player Account closure and/or legal action being taken against You.|
|14.3||Any use of your Player Account will be considered an indication of your awareness and acceptance of such changes made by Us as per section 12.1 and 12.2 above.|
|15.1||As part of your use of the Aspire Global International LTD. Services We may provide you with a chat facility which is moderated and subject to controls. We reserve the right to review the chat and to keep a record of all statements made on such facility. Your use of the chat facility should be recreational and socializing purposes and is subject to the following rules:|
|15.2||In the event of Your breaching any of the above provisions relating to the chat facility, Aspire Global International LTD. shall have the right to immediately terminate Your Player Account. Upon such termination Aspire Global International LTD. shall refund to You any funds which may be in Your Player Account over and above any amount which may be owing to Us at such time (if any). The Chat room functionality may be removed by Aspire Global International LTD. should it be abused|
PLEASE NOTE: When using the chat facility any personally identifiable information that You submit, can be read, collected, or used by Aspire Global International LTD., and Aspire Global International LTD. is not and shall not be responsible for the personally identifiable information that You choose to submit via the chat facility.Suspicious chats will be reported to the appropriate authorities.
|16.1||Before a prize will be paid on any winning RVG Game, it must be validated according to this Agreement and the rules and procedures set by Aspire Global International LTD.. We reserve the right to make the sole and final decision as to the RVG Game's winning status and Our decision will be final, binding and subject to the UK Terms not subject to appeal.|
|16.2||We may, at Our sole discretion, refuse to register and provide a Player Account to any individual or close a Player Account, and to limit or refuse a wager. Subject to the provisions of this Agreement, in the event a Player Account is closed or refused, We shall honour the contractual obligations already entered into.|
|16.3||By signing this Agreement and ticking the appropriate box upon registration You hereby agree to receive any communications or advertising from Aspire Global International LTD. regarding its services or products including by electronic mail and SMS. Should You wish to "opt-out" of receiving communication from us at any time please let us know by sending a blank message with the word "remove" to support@Lanadas.com . Should You wish to "opt-out" of receiving SMS marketing messages communication from us at any time please let us know by replying "stopmessage" to any of our SMS sent to you.|
|16.4||We reserve the right to suspend, change, modify, add or remove any RVG Game(s) used by the Aspire Global International LTD. Services without any prior notice to Our Players and with immediate effect. We shall not be liable for any loss suffered by You resulting from any changes made and You shall have no claims against Aspire Global International LTD. in such regard.|
|16.5||We reserve the right to offer, from time to time, bonuses and/or promotions and special offers and that any such offer will be subject to its own rules and conditions. We reserve the right to withdraw any of these special offers and bonuses at any time. In the event that Aspire Global International LTD. believes a user of the Aspire Global International LTD. Services is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gambling policy adopted by Aspire Global International LTD., then Aspire Global International LTD. may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the Aspire Global International LTD. Services and/or block that user's Player Account. In addition, we Aspire Global International LTD. reserves the right to decline any pending cashout under these conditions.|
|16.6||You agree that We may, at our sole discretion, assign this Agreement, in whole or in part, to any third party or person upon prior notice to you, and you will be deemed as having given you to consent to such assignment if You continue using the Aspire Global International LTD. Services following receipt of such notice.|
|16.7||You understand that you will receive electronic communications from us, posted via the Aspire Global International LTD. Services and/or sent to you via e-mail. All such communications will be considered "in writing" and will be considered received by you after 4 business days, whether you have actually received them or not.|
|16.8||The enforceability or validity of any part of this Agreement shall not affect the validity and enforceability of the remainder of this Agreement.|
|16.9||This Agreement contains the entire agreement between You and Us relating to use of the Aspire Global International LTD. Services.|
|16.10||This Agreement has been drafted in the English language. In the event of any discrepancy between the meanings of any translated versions of this Agreement and the English language version, the meaning of the English language version shall prevail.|
|16.11||No waiver by Us of any terms of this Agreement shall be construed as a waiver of any preceding or succeeding breach of any terms of this Agreement.|
|16.12||Unless otherwise expressly stated, nothing in this Agreement shall create or confer any rights or any other benefits to third parties.|
|16.13||Nothing in this Agreement shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between You and Us.|
This Agreement shall be governed by, and interpreted in accordance with, the laws of Malta and unless you are resident in the UK you irrevocably submit, for Our benefit, to the exclusive jurisdiction of the courts of Malta to settle any disputes (including claims for set off and counterclaims) which may arise in connection with the creation, validity, effect, interpretation or performance of, or the legal relationships established by, this Agreement or otherwise arising in connection with this Agreement.
PLEASE PRINT AND RETAIN A HARD COPY OF THIS AGREEMENT FOR YOUR RECORDS.
If you are resident in the United Kingdom
If your age is not successfully verified within 72 hours of your first deposit with the Company: (i) your account will be frozen; (ii) no further gambling will be permitted until We have successfully verified your age. In addition, We may withhold any funds in your account until your age is successfully verified. If on completion of the age verification process you are shown to be underage, We will return to you your original deposit amount but no winnings shall be paid to you.
You may at your discretion choose to exclude yourself from using the Aspire Global International LTD. Services for a definite or an indefinite period. In order to block your access to the Aspire Global International LTD. Services you may send an email to care@Lanadas.com;
THE COOLING OFF FEATURE IS NOT INTENDED FOR YOUR USE. YOU MAY AVAIL YOURSELF OF THE SELF EXCLUDE OPTIONS AVAILABLE TO YOU.
For further information please see our Responsible Gaming Policy
Any funds you deposit with the Company are held in a bank account in the name of the Company (the “Company Account”) which is separate from Our corporate funds. This will not provide complete protection for Your funds if the Company becomes insolvent. If the Company become insolvent and be put into liquidation, its assets and liabilities (including those in the Company Account) shall be handled in accordance with the laws of Malta.
The above measures for the protection of customer funds protection measures meet the "Basic Level" of the UK Gambling Commission's customer funds rating system. For more information about the protection of customer funds please see the UK Gambling Commission website here
If You have a complaint, You can check the below link where you will find all the ways you can contact us on: http://Lanadas/ContactUsMail.aspx. We will use best efforts to resolve a reported matter promptly. Complaints will be escalated internally according to the urgency and nature of the complaint, and once a solution has been identified it will be made known to You immediately. If for some reason You are not satisfied with the resolution of Your complaint by Us, you may refer the dispute free of charge to the Independent Betting Adjudication Service (IBAS). Where you refer your claim to IBAS you should do so promptly following receipt of Our final decision. More information regarding IBAS's dispute resolution services can be found at www.ibas-uk.com. For an adjudication form please see ibas-uk.com/adjudicationForm
|5.||Governing Law and Jurisdiction:|
If you are resident in the UK, the English courts will normally have jurisdiction over any claim arising from, or related to, this Agreement.